Privacy Policy

247 Kettles Ltd

Last updated: 31 January 2026

247 Kettles (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal information when you visit 247kettles.com, contact us, or purchase from us.
We are governed by the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR.

Who We Are

247 Kettles
Parkshot House
5 Kew Road
Richmond
TW9 2PR
United Kingdom

Email: sales@247kettles.com
Telephone: 0207 1267 247
247 Kettles is the data controller responsible for your personal data.

Information We Collect

We may collect and process the following categories of personal data:
Information you provide directly:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Payment confirmation details
• Account login details (if applicable)
• Communications and enquiries

Transaction data:

• Purchase history
• Product details
• Order value
• Returns and warranty records

Technical data:

• IP address
• Device and browser information
• Usage data via cookies and analytics tools

For high-value transactions, we may also collect additional identity verification information where necessary to prevent fraud or comply with legal obligations.

How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Arrange delivery and returns
• Provide warranty and after-sales support
• Communicate regarding your purchase or enquiry
• Prevent fraud and unauthorised transactions
• Comply with legal and regulatory obligations
• Improve our website and customer experience

Where permitted, we may send marketing communications. You may opt out at any time.

Legal Basis for Processing

We process personal data on the following legal grounds:

• Performance of a contract (to fulfil your order)
• Legitimate interests (business operations, fraud prevention, customer service)
• Legal obligation (financial, tax and anti-fraud requirements)
• Consent (for marketing communications where required)

Payments

All payments are processed securely via our payment providers. We do not store full card details on our servers.

Sharing Your Information

We may share your personal data with:

• Shopify (our website platform provider)
• Payment processors
• Delivery and logistics providers
• IT and hosting providers
• Professional advisers (legal, accounting)
• Fraud prevention services

We do not sell your personal data.
Where data is transferred outside the UK or EEA, appropriate safeguards are in place, including Standard Contractual Clauses where required.

Cookies & Analytics

Our website uses cookies to:

• Enable essential website functionality
• Analyse website traffic
• Improve user experience
• Deliver relevant marketing (where applicable)

You can manage or disable cookies through your browser settings. For more information about Shopify’s cookies, please visit:
https://www.shopify.com/legal/cookies

Data Retention

We retain personal data only as long as necessary to:

• Fulfil contractual obligations
• Comply with tax and legal requirements
• Resolve disputes
• Prevent fraud

Financial records may be retained for up to 6 years in accordance with UK law.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where legally permissible)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise any of these rights, please contact us at sales@247kettles.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

Security

We implement appropriate technical and organisational measures to protect your personal data. However, no online transmission can be guaranteed as completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Updates to This Policy

We may update this Privacy Policy periodically. The updated version will always be published on this page with the revised date.
Shopify’s list of terms and conditions that apply to all users that access or use the Shopify API or any associated information or other data.